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Head of Customer Experience
Talk360
Amsterdam · Hybrid, 2 days in the officeMid level (2–5 years)Full-timePosted 4 days ago
About the job
What you'll do
You will lead a remote support team to drive customer retention through AI, automation, and product improvements. Additionally, you will manage the support structure for new embedded partner products and act as the primary operational contact for partner-related issues.
What they're looking for
The ideal candidate has 3 to 5 years of experience leading support teams in a fast-growing startup environment. You must be data-driven, comfortable with AI-driven support tools, and capable of working cross-functionally with technical and product teams.
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