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Guest Experience Supervisor
Amsterdam · On-siteMid level (2–5 years)Full-timePosted 13 days ago
About the job
What you'll do
Lead guest relations services throughout guests’ stays, creating memorable experiences beyond check-in and check-out. Handle guest requests and operational tasks, prepare reports, share local recommendations, and coach colleagues to deliver excellent service.
What they're looking for
Applicants must have or be pursuing a hospitality degree and have at least two years of experience in the Front Office and/or Guest Relations department of an international hotel chain, along with customer service experience. They should communicate fluently in Dutch and/or English, be willing to work morning, evening, and weekend shifts, and demonstrate strong organizational, communication, leadership, teamwork, guest-focus, proactive, reliable, and creative qualities.
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