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Disputes & Chargebacks Manager
Remote (Netherlands) · RemoteSenior (5–10 years)Full-timePosted 19 days ago
About the job
What you'll do
Own the disputes and chargebacks operation end to end, including case handling, representment quality, deadlines, team and outsourced partner performance, and dispute strategy. Analyze outcomes and trends, collaborate across teams to prevent avoidable disputes, and scale operations through automation and reliable reporting.
What they're looking for
Candidates need at least five years of hands-on disputes and chargebacks experience, including writing representments, and in-depth knowledge of dispute lifecycles, reason codes, evidence requirements, and representment strategy. They must have led operational delivery and team performance, used data to drive process improvements, and established quality standards while coaching others.
Full description