About the job
What you'll do
The Customer Value Specialist serves as the primary point of contact for clients, building strong relationships and ensuring they receive maximum value from the platform. Responsibilities include conducting regular check-ins, performing QBRs, and analyzing usage data to identify opportunities for improvement and retention.
What they're looking for
Candidates must hold a bachelor's degree in Business, Marketing, or a related field and possess at least 2 years of experience in a customer-facing role, preferably within a SaaS or technology company. Strong communication, analytical, and problem-solving skills are essential, along with proficiency in CRM systems and Microsoft Office.
Full description