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Customer Success Manager, Europe
Zonos
Utrecht · On-siteMid level (2–5 years)Full-timePosted 8 days ago
About the job
What you'll do
Own customer relationships across EMEA, respond to inquiries, troubleshoot technical issues through resolution, and help customers achieve value from Zonos products. Gather and share customer feedback with internal teams, develop documentation and training, identify growth and advocacy opportunities, and help scale European customer success processes.
What they're looking for
Candidates should have experience in customer success, account management, customer support, SaaS, or another customer-facing role, along with strong technical aptitude and fluent professional English. They should be customer-focused, resourceful communicators who can solve complex problems, work independently, manage competing priorities, and collaborate across countries and cultures.
Full description