Customer Experience Specialist
About the job
What you'll do
Serve as a key customer contact, supporting onboarding and account needs while managing enquiries across phone, email, chat, and other channels through to resolution. Coordinate with internal teams to address customer needs, share feedback, improve the customer experience, maintain accurate system records, and develop helpful customer resources.
What they're looking for
At least five years of experience in customer service, support, account management, or a similar customer-facing role is required, preferably in a B2B manufacturing or distribution environment. Candidates should have strong professional English, fluency in a European language (German preferred), excellent communication and problem-solving skills, strong organization, and confidence using CRM, ERP, and customer service systems.