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Customer Experience Automations Manager
Nebius
Amsterdam · On-siteSenior (5–10 years)Full-timePosted 15 days ago
About the job
What you'll do
You will design and build automated systems and LLM-powered agents to handle support operations and reduce manual workload. Additionally, you will lead and grow a team of automation engineers while defining the technical roadmap for customer service infrastructure.
What they're looking for
The role requires 7+ years of software engineering experience with at least 2 years in a leadership capacity. Candidates must possess strong Python skills and practical experience with building automation pipelines and AI agents.
Full description