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Customer Engagement Manager
iChoosr
Amsterdam · On-siteSenior (5–10 years)Full-timePosted 6 days ago
About the job
What you'll do
The Customer Engagement Manager will lead the operational transformation of the customer service organization by integrating AI-driven solutions and smart automation. They will be responsible for scaling international operations and transitioning the department from a cost center to a revenue-generating unit.
What they're looking for
The ideal candidate possesses over 5 years of leadership experience in customer service or contact center management within an international environment. Proven expertise in AI tools, CX innovation, and a strong commercial mindset are essential for this role.
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