About the job
What you'll do
Manage and grow relationships with existing customers, identifying opportunities for AI solutions, SaaS conversions, and other product expansions while supporting retention and revenue targets. Develop account plans and forecasts, coordinate with internal teams on customer needs and escalations, and maintain accurate CRM and pipeline data.
What they're looking for
The role seeks experience in account management, customer success, or sales in AI, SaaS, or technology environments, with a record of retaining and expanding customer accounts. Candidates should be able to explain complex technology in business terms, engage technical and senior stakeholders, manage account plans and targets, collaborate across teams, and maintain reliable CRM data and forecasts.
Full description